CONSULTING
SERVICES
COACHING &
MENTORING
PROJECT MANAGEMENT
DEVELOPMENT
INTERIM LEADERSHIP ℠
BECOME A MAGNET
HOSPITAL
JCAHO PREPARATION
PRESENTATIONS/
SEMINARS
OR CONNEXIONS™
(Surgery Management Software)
CLINICAL EDUCATION MENTORING
HARDINESSMENTORS ℠
We are a full service, nationwide consulting firm dedicated to your success. We are unique in that we offer proven solutions tailored to meet the needs of each individual client. This is achieved through
- Approaching each potential engagement with an onsite visit, at no cost, to determine your needs and assess our abilities to meet them.
- Developing solution for your unique circumstances.
- Offering implementation assistance, to ensure that you are successful in completing the change.
- Planned follow-up to provide continuing support.
The following products and services are designed with you in mind through years of successful experience.
Consulting Services:
Your situation is unique and we recognize that. Our solutions are tailor made for your needs. Using proven methods to assess ad address each issue, from creating a new nursing delivery system to managing a clinical department developing leaders, to educating staff, we are dedicated to making each engagement a total success.
- We have helped develop and apply a new management organizational structure for Surgical (OR), the Emergency Department and Nursing Service, complete with new position descriptions and criteria based performance evaluations.
- We assisted with the development of physician/administrative committees to deal with cost containment and physician education concerning reimbursement and determination of capital expenditures. This had a very significant impact on reimbursement and the bottom line.
- A rural Midwest hospital needed a new nursing care delivery system and management succession plan. We provided several options for developing a “branded” nursing model and two proposed organizational structures, that not only were suited to their size and needs, but also provided a savings of $250,000.
- We developed productivity for all nursing units and some ancillary departments.
- Staffing grids and base staff requirements have been developed and implemented at hospitals nationwide.
- We developed and implemented Modified Block Scheduling Systems, both manual and computerized. This has improved productivity and staff utilization, as well as satisfying our client’s major client, the Surgeon.
- We assisted with the development and implementation of a management pay-for-performance incentive plan, including the creation and application of a Clinical Ladder System using bonus rather than salary increases.
- We planned and implemented the opening of a Women’s Center, including a two-suite OR, Outpatient, Post-op Gynecology Unit and conversion to Mom/Baby couplet care in a single room.
- Decreased length of stay and wait time in Emergency Services
- Decreased waiting time for patients being admitted to the hospital.
Coaching & Mentoring:
In today’s fast paced healthcare environment – no one should go it alone. The very best in every field have coaches and mentors to keep them at the top of their game. Shouldn’t you?
Coaches and Mentors offer something that only a trusted advisor can provide, objective assessments and honest recommendations. As both a coach and a mentor for many years, Leslie Furlow, PhD, RN offers her clients expertise that comes from years of experience.
There is a difference in coaching and mentoring…
| COACH | MENTOR |
|
|
Coaching is designed to be structured time for interaction. All coaching engagements begin with a face to face meeting, objective assessments and development of personal and/or professional goals. The timeline for the coaching is mutually agreed upon. Further interactions can be face to face, telephone, email or other electronic means. Appointments are schedule and agendas set complete with follow up. A Coach Can:
- Tell you what you need to hear (not necessarily what you want to hear).
- Create or recommend developmental experience to facilitate growth.
- Role play key interactions to hone your negotiation and conflict management skills.
- Ask the hard questions in a safe environment to keep you sharp and prepared..
Implementation Assistance/Project Management
By providing optional implementation assistance with our projects, we are kept honest. We are not about to recommend something that can’t be implemented. Our solutions are real!
About 70% of our clients request some level of implementation assistance.
- Project Management: we will live onsite for 4 to 18 months to move the project forward.
- Intensive Care: we are onsite for two to three weeks a month and taper off as the project moves forward and gains momentum from within the organization.
- Retainer based: we will tailor onsite and offsite direction to the needs of the client.
- Interim Leadership: we will place an on-site director to manage operations while our client seeks the “right” person for the position.
- Tailored to your need and budget
Development, Education & Training
People must have the tools to succeed. Development, Education and Training pay long term dividends. Our consultants have the skills and understanding necessary to provide meaningful, adult-oriented development and educational programs. Each program is developed specifically for the needs of the organization. Here is a sample of the programs we have provided our clients.
- We worked with a client management team to increase managers’ ability to produce and effectively use financial and budget data. The CFO stated this increased not only the managers’ ability, but reduced the amount of error and improved overall budget compliance.
- One of our clients needed OR nurses to be able to scrub cases as well as circulate. We worked with a selected onsite educator to develop and implement a program. In the six-week engagement six RNs were taught to scrub basic cases, and the onsite educator was prepared to continue the training.
- Tailoring course work to the needs of clients has lead to the development and delivering of management, leadership, communication, conflict management, customer service and quality management curricula for all organizational levels.
We also have Nurse Educators who can teach all aspects of nursing practice, including peri-operative scrubbing & circulating, critical care and emergency nursing skills and basic medical/surgical nursing.
Interim Leadership
The need for the right person is critical. And in today’s market finding that person can mean a long look. ManageMentors, a service of AchieveMentors has resolved this issue for many clients nationwide. Our highly qualified Interim Leaders have an average of 15 to 30 years of proven experience directing Patient Care Services and Operations. We have kept things moving, spearheaded change, and provided mentoring for promising in-house candidates.
Our leaders are matched to your organizational culture and level of need. Many have advanced degrees; some have teaching, rural or urban expertise. With experience ranging from departmental operations to senior administration, we have the credibility and confidence to guarantee your success. The involvement of a team of professionals ad a project director to support the onsite interim.
Some of the leadership areas we serve are:
|
|
|
|
|
|
|
|
|
|
Our experienced temporary leaders occasionally agree to take a permanent positionwithin your organization. We are unique in that all we require is notice, and do not change a fee for this "try before you buy" opportunity.
Change/Transition Management
The only constant in the universe is change. According to William Bridges, PhD, and author of Transitions, “Change is an event that is situational and external to us. Transition is the gradual, psychological reorientation process that happens inside of us as we adapt to external change.” We believe for an organization to be successful, they must manage both change and transition. We have worked with individuals and companies to move forward.
- Several of our clients have worked with us to design and implement new space. One critical consideration is how will the new space affect the processes? Failure to assess the impact can lead to building new space that is costly and doesn’t address future needs.
- We recommend that there be new processes with new space. By identifying process improvement opportunities during the design phase, there is time to adopt better methods as well. We have assisted our clients with both the change in location and the transition of staff to new ways of doing things.
Becoming a Magnet Hospital
We can help you attract and retain the professional staff you need by working with you to achieve “Magnet Hospital” status. We understand what is needed plus we have the experience to create systems that will meet the requirements. We also assist our clients with JCAHO and other regulatory agency surveys. The level of assistance you require is the level you receive. From a mock survey, to assisting with development of systems, we have the tools to make it happen.
JCAHO Education/Preparation
The JCAHO standards and survey process are constantly evolving and changing. Our Nurse Consultants, some former JCAHO Surveyors and all with a history of leading organizations through multiple successful surveys, keep abreast of the latest changes and can prepare your organization for a successful survey or help you plan and implement your own preparation process. Among the services we offer are:
- Education on evolving standards
- Guidance in or preparation of the new Organizational Self-Assessment
- Mock Surveys
- Work plan development for assessing and preparing to meet new standards
- Self or peer survey tools for departmental preparation
- “Rehearsal sessions” for group and unit interviews
- Document review and revision
Presentations & Seminars
A nationally recognized speaker, Leslie Furlow, PhD president of AchieveMentors, is available for your retreat, conference or convention. From management topics to improving attitudes, Leslie has the right blend of humor and serious content. She has presented to business and professional groups nationwide, including the Emergency Nurses Association, the Association of Operating Room Nurses, Southwest Human Resource Management Association and the Texas Payroll Association. Some of her more requested topics are
- Conflict Management
- Attitude is Everything – the outlook for success
- Stress Management
- Laughter & humor in the workplace
- Hardiness: Developing a hardy workforce
